Refund Policy

A Legal Disclaimer

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At PureComfort, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy. Please read the details below to understand our process.
 

Eligibility for Refunds
 

To be eligible for a refund, your item must meet the following conditions:

✅ The item must be unused, in its original condition, and in its original packaging.

✅ A return request must be made within 7 days of receiving your order.

✅ Proof of purchase (receipt or order confirmation) is required.
 

Non-Refundable Items
 

We do not accept refunds for:

❌ Items that have been used, damaged, or altered after delivery.

❌ Items returned after the return period has expired.

❌ Custom or personalized orders.
 

How to Request a Refund
 

1️⃣ Contact Us: Email support@purecomfort-co.com with your order details and reason for the return.

2️⃣ Receive Approval: We will review your request and provide return instructions.

3️⃣ Return the Item: Ship the product back to us using a trackable shipping method. The customer is responsible for return shipping costs.

4️⃣ Refund Processing: Once we receive and inspect the item, we will process your refund within 3 business days to your original payment method.
 

Late or Missing Refunds
 

If you haven’t received your refund within the expected timeframe, please:

✔ Check your bank account again.

✔ Contact your payment provider, as processing times may vary.

✔ If you still have issues, email us at support@purecomfort-co.com for assistance.
 

Exchanges
 

We offer exchanges for defective or damaged items. If you need a replacement, please contact us within 7 days of receiving your order.
 

Need Help?
 

If you have any questions about our refund policy, feel free to reach out to us at support@purecomfort-co.com.